Israel SIM FAQ

How long before my trip should I place my order?

We send our SIM cards to you by US post, so we suggest that you place your order at least two weeks before your trip and not more than 30 days before departure.

What is included with my Faith Israel SIM card?

The SIM will be provided in a handy SIM holder so that you don’t misplace it 🙂

It also comes with an ejector tool to open your phone – yay!

You’ll receive a local Israel number with unlimited talk and text within Israel and 800 minutes talk to US and Canada (including mobiles).  The difference between the plans is the amount of mobile data which you will choose for your trip.

Will my phone work?

You will need at least a 3G unlocked phone to use any Faith SIM service.  The best way to find out if your phone will work is by checking it on the following very cool and useful site: willmyphonework.net.  Choose your phone’s brand, model, sub model (if requested), Country (Israel) and Carriers (Pelephone).  The site will then inform you if your phone will work or not with our Israel SIM card.

What is mobile data and how much data will I need for my trip?

When you use the internet on your phone, you are using mobile data.  Whether it’s searching the web, using  a GPS app or sending emails. For example; watching a video on YouTube will use quite a bit of data whereby sending emails (without attachments) will not use as much.   Everyone uses mobile data differently on a daily basis, but you can easily check your recent data usage in your phone’s data settings.  This will give you a good idea of your recent usage and assist in letting you choose the correct Faith Israel data plan (Available options are: 5 GB, 15 GB, 25 GB, 40GB or 50 GB).

I was told that I need an unlocked phone, what does that mean and how can I make sure my phone is unlocked?

An unlocked phone is a mobile device which can be used with any carrier’s SIM card and is not locked to one specific network.  Most US phones are purchased from your mobile phone carrier and most carriers lock their phones to their own networks. You must contact your US mobile carrier before your trip in order to confirm that your phone is unlocked for foreign SIMs.  The customer is responsible to make sure that the phone is unlocked, so please speak with a service representative if you think otherwise.

How can I find out which data plan is best for me?

You can check how much data you might need for your trip by checking out this very useful data calculator from AT&T: https://www.att.com/esupport/data .  Feel free to contact us via FB or our contact form if you still would like to discuss your options.

Do I need to configure my data plan or does it work automatically?

Your device should be configured automatically once you place the SIM card inside your phone.  If this does not occur and you have an Android phone follow these steps:

  1. On the device tap Apps icon > Settings > (More… >) Mobile networks> Access Point Names.
  2. Create a new Access point (tap Menu icon > New APN) and input the values listed below: –
    • Name: rl
    • APNinternet.rl
  3. Username: rl@3g
  4. PW: rl
  5. Set the APN type as default
  6. Save the APN and if necessary select Access Point Names and tap the radio button next to the name Internet to set the profile as default.
  7. Return to the home screen.

The settings are saved and the service is ready for use.

If you have an iPhone go to: Settings>Cellular>Cellular Data Network>APN and enter the following:

Cellular Data:

APN: internet.rl

Username: rl@3g

Password: rl

How do I make an international call?

To call US or Canada landlines and mobiles dial: *015. Then, follow the prompts and dial as follows: Country code-area code and then the phone number followed by the # key .  For example: Call *015 wait for prompt, 1-212-555-1212#.  The call will then connect.

How do I set up my voicemail?

Press and hold 1 from your phone to access your voicemail.

The voicemail is only in Hebrew and the default PW is: 1234*

How do I listen to my voice messages?

  1. Hold down the 1 key on your phone.
  2. Enter your pass code – default code is 1234*.
  3. Press 1 to hear your messages.
  4. To hear a message again press 1.
  5. To save the message press 4.
  6. To erase the message press 5.
  7.  To go to the next message press 6.

Do I need to return the SIM card?

Your Israel SIM is reusable and can be recharged for a future trip. So, go ahead and save that SIM for a future trip or lend it to a friend going to Israel. Choose and recharge your plan @ https://faithtelecom.com/israel-sim-cards/ before your trip.

Thanks for using our services and we would love to service you in the future.

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